FF

EAI Robotics Support

Start a repair, replacement, or return request

Our support team will review your case and provide the next step. Returns require RMA authorization before shipping; stop use immediately for any battery overheating, smoke or liquid issue.

Email support800.228.7702

How can we help?

Repair

Product diagnosis and send-in service.

Replacement

RMA, DOA, exchange and approved-replacement review.

Return

Eligible-return requests.

Technical support & product questions

Setup, troubleshooting and general questions.

How it works

  1. 01

    1 · Submit request

    Product line, serial number, proof of purchase, delivery date, issue description, operating environment; up to 5 files (video ≤50 MB, image/log ≤10 MB, 150 MB total).

  2. 02

    2 · Case review

  3. 03

    3 · Remote check

  4. 04

    4 · Service decision

  5. 05

    5 · Repair / replace / return

  6. 06

    6 · Case closure

    Track status with your Case ID.

Policies

  • Warranty — coverage terms per product line (full policy PDF available).
  • RMA — authorization and shipping instructions required before any return.
  • Shipping — customers may need to prepay inbound freight; round-trip shipping is not guaranteed free.
  • Battery — overheating, smoke or liquid issues require immediate stop-use and contacting support.
  • Out-of-warranty — reviewed case by case and may be chargeable.